Terms & Conditions

SHIPPING RATES, TIMES AND CONDITIONS

Metsä/Skogen (VAT 2955487-5) sells products to persons of legal age in Finland and abroad. These shipping conditions are eligible as of 1.4.2020. We may update shipping info and conditions from time to time, so we kindly ask you to review the terms and conditions always before placing an order. All prices of orders within the EU include VAT according to the tax rate applicable. When items are ordered outside the EU, the recipient is responsible for all local taxes and duties. Metsä/Skogen reserves the right to change prices and shipping rates.

FINLAND ONLY: In addition to the shipping options below, you can also contact us directly at oma@metsaskogen.fi or by phone at +358 50 361 9860. You can order the product directly by email or phone, and we will send the order via postal services or bring it at your doorstep (minimum order value for home delivery 50€).

You can also choose to pick up your order. If you wish to pick up your order at our flagship store, please contact us to set a pick-up time. Because of the unusual situation caused by the Coronavirus the pick-up needs to be agreed upon beforehand, Wed-Fri during the daytime. We disinfect our hands, use disposable gloves and wear a protective mask. Only one customer is let in at a time. Surfaces will be re-disinfected after each customer. When picking up from our store, you will get a discount of -10% if your purchase is over 100€.

Shipping rates

Shipping to Posti collection points 5,20€. For orders over 50€ shipping is free. Home delivery is 10,20€. The shipping rates for orders purchased at Metsä/Skogen webshop include packing and shipping costs. The below shipping rates are eligible for normal-sized packages.

Country

Rates

Finland

Pickup from Metsä/Skogen store. 0€ for all orders.

Finland

Delivery to Postin service points and package points 5,90€.

Free delivery for orders over 50€.

Finland

Home delivery 10,20€.

Free delivery for orders over 100€.

Baltic countries

Delivery to customer address or service point 6,50€.

Free delivery for orders over 50€.

Zone 1

Delivery to customer address or service point 9,00€.

Free delivery for orders over 100€.

Zone 2

Delivery to customer address or service point 14,00€.

Free delivery for orders over 150€.

Zone 3

Delivery to customer address or service point 22,00€.

Zone 4

Delivery to customer address or service point 9,00€.

Rate zones:

Zone 1: Denmark, Germany, Sweden

Zone 2: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, France, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, United Kingdom

Zone 3: Albania, Algeria, Andorra, Belarus, Bosnia and Herzegovina, Canada, Canary Islands, Egypt, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Iraq, Iran, Isle of Man, Israel, Jersey, Jordan, Kosovo, Kuwait, Lebanon, Libya, Lichtenstein, Macedonia, Morocco, Moldova, Montenegro, Norway, San Marino, Saudi Arabia, Serbia, Switzerland, Syria, Tunisia, Turkey, Ukraine, United Arab Emirates, Vatican City, Russia

Zone 4: Other countries

Parcel Connect

Parcel Connect is an international delivery option designed for international online shopping. Parcel Connect deliveries are executed together with DHL and Bring. Posti and its partner companies have created a network of 47 500 service points around Europe. Please see if Parcel Connect is available in your country from the list below:

Delivery zone

Country

Rates

UP3

Germany

Delivery to customer address or service point 8,00€

Free delivery for orders over 100€.

UP4

Sweden

Delivery to customer address or service point 8,00€

Free delivery for orders over 100€.

UP5

Denmark

Delivery to customer address or service point11,00€

Free delivery for orders over 100€.

UP7

Austria, Belgium, Netherlands, Poland, Czech Republic

Delivery to customer address or service point 11,00€

Free delivery for orders over 100€.

UP8

Slovakia, Luxembourg, Slovenia, Hungary, Bulgaria, Spain (excl.

The Canary Islands), Portugal, Croatia

Delivery to customer address or service point 13,00€

Free delivery for orders over 100€.

Shipping times

We strive to send out all orders within two (2) working days from receiving the order and the credit card confirmation provided that the product is in stock at the time of the order. Please provide your phone number and email address at the order, so we can contact you in shipping issues if needed. After a successful order, you will receive an order confirmation via email, with a shipping reference number that you can use to keep updated on the shipment progress.

Product-specific shipping times can be seen on each product page. If for some reason the ordered product is not available, our customer service will contact the customer.

Delivery country

Shipping time

Finland

1-4 working days

Baltic countries

1-4 working days

Scandinavia & Europe

3-5 working days

Other countries

5-14 working days

Shipping times above are estimates based on information from our delivery partner. Despite working hard to ensure that your order reaches you in time, we are not responsible for any losses caused to you by a delayed delivery or deliveries caused by the actions of our partners.

If your order has not been delivered within a reasonable time, please contact our customer service at info(at)metsaskogen.fi or vie telephone +358 50 361 9860.

Deliveries

If the product is damaged during shipment, please make a claim to the courier company. Please contact us within immediately via email info(at)metsaskogen.fi or by phone +358 50 361 9860.

Metsä/Skogen is not responsible for delays or delay-related inconvenience caused by a force majeure. We reserve the right of shipping the order in two or more shipments if needed.

More information

We are happy to help you with any questions related to Metsä/Skogen webshop, products or shipping. Please contact via email info@metsaskogen.fi or by phone +358 50 361 9860 (Wed-Fri 9-17).

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